Saturday, April 26, 2008

Food for thought. . .

I saw this study today from the Triangle Business Journal.

Survey: Poor leaders lead to high turnover

Triangle Business Journal - by Tierney Plumb

For companies wanting to stop turnover, a recent survey suggests that the source lies at the top.

Both ineffective leadership and a lack of opportunities or challenges within the organization are reasons behind employees throwing in the towel, according to Philadelphia-based Right Management's survey of more than 1,000 respondents.

Thirty percent say they left their jobs to seek new challenges or opportunities that were lacking with their previous employers.

In addition, 25 percent said they left because of ineffective leadership; 22 percent cited poor relationships with their managers; and 21 percent said their contributions were not valued.

"We've identified four critical elements to retaining top talent: having a voice in the business, receiving regular and substantive feedback, effective leadership, and career development opportunities," said Douglas Matthews, president and chief operating officer of Right Management.

Turnover can cost a company more than just a seasoned employee: research found that it costs nearly three times an employee's salary to replace someone, which includes recruitment, training, severance, lost productivity, and lost opportunities.

"Poor management results in lower morale, decreased productivity, and employees who are disengaged from their jobs," says Matthews.

Only 43 percent of U.S. employees are fully engaged in their jobs, meaning more than half are not, according to Right Management's research.

"There is a direct correlation between the level of employee engagement and important business benchmarks such as higher customer retention, lower employee turnover, and increased sales and operating results," says Matthews.

Right Management is a wholly owned subsidiary of Manpower Inc.

Hmmm. . . I wonder if this carries over to families and the church? Does "poor" parents make a children "quit" families? Do "poor" pastors make for high church turnover. Food for thought. . .


Anonymous said...

absolutely it transfers over to churches. for family volunteers and saff. poor senior leaders lead to ministry staff turnover. it's why i am where i am, and where i'm not.

Michael Lee Stallard said...

Absolutely, it carries over. Take a look at my free downloadable manifesto on "The Connection Culture" at and you'll see what I mean.

Would you also consider passing it on?

With best wishes,
Michael Lee Stallard

Michael L. Gooch said...

You hit the nail on the head. A main attribute of a poor leader is being able to deflate even the best of us. I'm reminded of a line in Proverbs... “The human spirit can endure a sick body, but who can bear a crushed spirit?”
People want to be a part of something bigger. They want to know that their vote counts, and just as importantly, they want everyone to know that they perform their civic duty. The workplace should follow this guide. When we bring on board newly hired people, we should spend time telling them how they fit into the broader scope. Do we show them how their positions are critical to the overall success of the organization? More likely than not, we simply take them to their work areas and say, “This is your job.” Obviously, the tasks they perform are critical to our success; otherwise, we wouldn’t have created them. Do we tell the stonecutter that he is building a majestic cathedral? On the other hand, do we tell him his job is to cut the stone to specifications? A few words can make a big difference. Michael L. Gooch, SPHR Author of Wingtips with Spurs: Cowboy Wisdom for Today’s Business Leaders